Terms & Conditions

Training Confirmation Terms & Conditions



Foundation theory manual & exam

The Foundation Theory Manual has been designed as the perfect introduction to Nouveau Lashes and you will receive this in the post in the next few days.  You must read this Foundation Theory Manual thoroughly prior to attending your training via webinar or in-class and you must complete the exam which is linked to your confirmation email.

Practical assessment

An assessment of your practical skills will be carried out when you attend the in-class training if this element applies to your booking.

Please note: a conversion package does not include a practical assessment day. If you want to attend training in our academy you will need to choose an alternative package.

Additional assessments

If the trainer feels that you need additional help to meet the required standards, they may request that you complete additional assessments and / or retake a class.

Certificate of qualification

On successful completion of your practical assessment (and any related case studies if required) we will provide you with a certificate as evidence of your lash skills. If you have completed a lash extensions course, this certificate will be posted out once you have completed your qualification. If you have completed an LVL course, your certificate will be provided to you on the day that you attend your practical assessment (please note: if your salon booked/paid for your training it will be posted to the salon) or in the post for conversion courses. If you need a pass note so that you can obtain insurance whilst you wait for your certificate to arrive, please contact your Account Manager.

Conversion course qualification 

A conversion course is an upskill of your previous qualification and you must already hold a certificate to perform this treatment and gain insurance.

By providing a copy of your certificate it is verification that you have previously attended training, carried out the practical assessment and are qualified to perform the treatment. If you are unable to provide a copy of your certificate you will need to choose an alternative package.


For insurance purposes, individuals who are under the age of 18 are not allowed to have treatments at the academy. Students can train if they are aged 17 but the training must be booked by a guardian. If the booking is being processed through the salon owner, written permission by the guardian must be provided before confirmation will be provided.

Please note; A stand-alone Nouveau Lashes conversion certificate will not cover you for insurance purposes.



During your practical training, you will be performing a professional service so suitable salon attire must be worn. If you do not have salon attire, please ensure that you wear smart, dark coloured trousers and top. If you have long hair, please ensure that it is tied up. You should also wear flat, closed-toe shoes.

Glasses or contact lenses

If you need to wear glasses for close-up work or reading, please have them with you (for the theory element and the practical assessment). If you wear contact lenses, they will need to be removed for any lash treatments. Please bring suitable materials for this; we cannot supply solutions or storage for contact lenses.


Please bring a camera to each in-class training day to enable you to take before and after photographs. The photographs are valuable evidence for your portfolio. A mobile phone can be used for photos during the training.

Hygiene and PPE

Additional cleaning and sanitising products have been introduced in all venues. We kindly ask that students arrive at training wearing a face covering (unless exempt based on government guidelines) and the procedures are followed to ensure that our students and staff make every effort to maintain the highest standards of hygiene in our workplaces. If any cleaning and sanitising products need to be replenished please contact our front of house who will be happy to assist.

Essential PPE will be supplied in order to perform treatments and must be worn unless exempt based on government guidelines.


If you have a medical condition, are pregnant, breastfeeding, under the age of 18, had any reaction to the patch test (if training in LVL) or are taking any medication that may affect you during your training, please contact your Account Manager immediately. You may be unable to have any lash treatments as part of your training and models may need to be arranged.


If you are attending LVL training, and having the treatment you will need to carry out a patch test. This will be posted to you and will contain full instructions.  Please ensure that you fill in your/your model’s details on the patch test card and bring this with you to your practical assessment training. This should be carried out prior to the LVL treatment and be applied for at least 48 hours. Please contact your Account Manager immediately if you encounter a reaction.


During the current COVID-19 Pandemic we will not be providing lunches in line with virus prevention advice and students are respectfully requested to provide their own food which must be consumed in line with UK Government social distancing guidelines.


Here is a quick reference list of things to remember when attending training:

  • If you think you may be unable to have a lash treatment for medical reasons or if you are pregnant or breast feeding you must advise us immediately, you may be asked to bring arrange a model.
  • It is vital you refrain from wearing waterproof mascara or lash extensions on the day of training.
  • Please bring your Foundation manual and training manual to make notes and refer to.
  • If you are having an LVL treatment, bring your Patch Test Card.
  • Please arrive on time; the webinar waiting room opens 15 minutes prior to training and registration for your practical opens 30 minutes before the in-class training begins (please read your confirmation email as this varies for each academy). Please contact us if you are running late.
  • Wear suitable salon attire, or smart, dark-coloured clothing and wear flat, closed-toe shoes.
  • Ensure that your hair is tied up and secured away from your face.
  • Bring glasses or contact lenses if you require them to see clearly; to watch a theory presentation and perform the treatment.  If you wear contact lenses, they will need to be removed for any lash treatments. Please bring suitable materials for this; we cannot supply solutions or storage for contact lenses.
  • Bring a camera/phone.


If your course includes a kit, this will be dispatched on standard delivery (3-5 working days) at the time of booking when paid in full. Please note you are not qualified to use the products until you have completed your practical training.


Your professional account will be activated when you become a Nouveau Lashes artist. Please visit our Pro Shop. If you require assistance with your log in details please email [email protected].


  • £100 non-refundable reservation fee must be paid in order to secure your place on your chosen training package.
  • All bookings will permit a 14-day cooling off period, whereby if you change your mind, you can contact us to arrange a refund of payment made (minus the £100 reservation fee, this is non-refundable).
  • If a booking is cancelled, kits must be returned unopened. Please visit here to see more info regarding returns.
  • Refunds will not be granted if cancellation is less than 14 days prior to the scheduled training date, nor if a training date has been previously amended.
  • Please note that after the 14-day cooling off period, your booking/package and kit is non-refundable, this does not affect your statutory rights.
  • If you wish to change the date of your training, a £50 administration fee will be charged.
  • If you are prone to illness, suffer repeated illness or have an on-going medical complaint, which may affect your ability to attend a course, we recommend you take out adequate insurance to cover any loss.
  • If you are unable to attend the training day but have another member of staff who is able to attend, please contact us to make the necessary arrangements (this will incur a £50 administration fee).
  • If you are from an area affected by ‘local lockdown’ please ensure you contact us to rearrange your practical training date at least 48 hours prior to the event
  • If you are attending practical training within 14 days of visiting from a country which is not on the Government exemption list, you must rearrange at least 48hrs prior to the event. Evidence of your entry into the UK must be provided.
  • Please note packages are non-transferable where any element of the training has been carried out.
  • Nouveau Lashes Ltd will make every effort to accommodate your requirements; however, priority will be given to existing confirmed bookings.

Due to unforeseen circumstances, inclement weather, road accidents and other force majeure, it may be necessary to cancel, postpone or suspend all or part of any training. Although every effort will be made to ensure all booked training courses are run, in the event that the company is forced to cancel any course we will endeavour to reschedule at a mutually agreeable time. For reasons that are beyond our control the company will not be held responsible for any additional expense incurred by students as a result of cancellations.

If you are deemed unwell upon arrival, we reserve the right to refuse you entry to training. You will need to contact your account manager to be booked back on to training, free of charge, at the earliest opportunity.

By booking with Nouveau Lashes Ltd, it is deemed that you have read and understood the above terms and conditions, that you agree to be bound by them and wish to undertake Nouveau Lashes training modules with Nouveau Lashes Ltd.

If you have any questions regarding your booking or your upcoming training, please call us on 01977 655620.  Lines are open 8.30am to 5.30pm, Monday to Friday.