We hope you’re all safe and well!
Following the latest update from the UK government, unfortunately it has been confirmed beauty salons will not be opening in England on the 4th July (for Scotland, Wales, Northern Ireland and Republic of Ireland, salons will also be opening at a later date). We know you’re disappointed… but your fellow lash artist community is here for you. Remember, stay positive! Now you have even more time to get prepared, so that you’re ready to get back to what you love most… lashing! We thought we’d give you an update on what we’ve been working on behind the scenes, to help you feel confident when salons reopen their doors.
You’ll be able to complete our Back To Beauty COVID-19: Hygiene & Safety Course as well as purchase Personal Protective Equipment (PPE) directly from us. Our course has been updated following the latest One Metre Plus and close contact services government guidelines. We’ve updated the infection control, PPE and returning to work sections (salons and at-home beauty rooms). Don’t worry if you have already completed the course… you can revisit the relevant sections by downloading the course from your account page. For more information on close contact services, head over to GOV.UK.
Below you’ll find even more helpful, informative advice for important factors you’ll need to consider for the future (such as waiting lists and stocking up on products).
Our time will come!
Team Nouveau Lashes
Establishing strict hygiene measures has always been a huge part of Nouveau Lashes. Karen Betts, our founder, has practiced and purposefully implemented exceptionally high levels of hygiene and safety across the Nouveau HD Beauty Group brands, due to her background in permanent makeup. We’re incredibly excited to announce that we have a ‘Back to Beauty’ virtual course that’s now live, developed collaboratively with our group brands, utilising Karen’s industry leading knowledge.
The Back To Beauty COVID-19: Hygiene & Safety Course has been designed to provide you with information about the COVID-19 pandemic and the steps you can take to help prevent the spread of infection while working. The course includes interactive modules and you can choose an in-depth, relevant ‘back to work’ section depending on your working situation (whether you’re a mobile artist, have your own salon or have a beauty room in your own home). Head to our Pro Shop now!
Not only does Personal Protective Equipment (PPE) provide protection for you and your clients, it demonstrates that you’re taking the necessary precautions to help prevent the spread of COVID-19. Anyone who has trained with us will know that we have always taken pride in our exceptionally high hygiene standards. That’s why (by working together as a group) we’ve been able to provide you with PPE – which you can purchase directly from our Pro Shop.
We know the demand for PPE and hygiene products has been outweighing supply, which has seen prices fluctuate, and that’s been the case with our suppliers too. As part of Nouveau HD Beauty Group, we’re making a promise to our customers that we will share any savings we receive on pricing from suppliers with you. This might mean our pricing changes every now and then with new stock, however we want to ensure where we save, you save.
To avoid the surge in clients, many salons have created waiting lists for appointments. A waiting list is a great way to ensure that your loyal customers can get early appointments. The fairest, most logical way to organise your waiting list is by prioritising clients who had appointments booked in after the UK went into lockdown (on the 23rd March) and look to rebook them. By establishing an order of appointments that have been cancelled, you can reschedule appointments efficiently.
Alternatively, why not organise your clients by how regularly you see them? For example, clients who visit your salon on a monthly basis can be prioritised over someone who comes in for an appointment twice a year. Being organised will avoid stress in the long run. Decide whether you’ll accept new clients or reopen for existing clients temporarily. A phased approach to this might work, where you only allow existing clients for the first 2 to 3 weeks. Whatever you decide, your clients will be understanding as you adjust to a new way of working.
For retail products, check your stock levels and stock up on any products you’re running low on. This is particularly important if you’ve been posting orders to customers or have been retailing products via your online shop (if you have one). However, you’ll need to consider your PPE stock levels as well as hygiene products. Do you have an adequate supply of hand sanitiser, disinfectant wipes and PPE? Ensure you have enough stock and create a designated area where staff and clients can sanitise their hands, as well as pedal bins for hygienic disposal. Kindly ask clients to put on PPE as soon as they arrive and show them where to wash their hands (it’s a good idea to display a handwashing guide).
Demonstrate your professionalism by displaying how prepared and dedicated you are to hygiene and safety. For mobile lash artists, take the necessary hygiene measures before entering your client’s home and after treatments; stock hand sanitiser and disinfectant wipes in your car. Make sure you put on PPE before entering your client’s home and remove and place in a sealed plastic bag once you return to your vehicle. When you arrive for a client treatment, call them to let them know you have arrived, to reduce contact points.
Now is the time to review your treatment costs and ask yourself whether you’ve been charging the correct prices, as well as reviewing any overheads. In the wake of COVID-19, you not only need to consider the cost of treatments and products (including hygiene products and PPE), but also the ‘cost’ of your time. Given the time that will be needed to thoroughly sanitise and disinfect your work area and professional tools before and after treatments, the number of client appointments you can schedule per day will be reduced, unless you increase your working hours. This also applies to mobile artists; although you don’t have a salon or beauty room to disinfect, you’ll need to allow time to thoroughly sanitise (both your hands and professional tools) and dispose of your PPE after your client appointments.
We are always here to support our lash artists. We wanted to do something that will give you and your clients a little reassurance. After completing our COVID-19: Hygiene & Safety Course, you will receive a certificate! Make sure you display your certificate in your salon or beauty room and take pride in your achievement. If you’re a mobile artist, take it with you to client appointments. We’ll also provide you with a social graphic (a safety certified stamp) that you can post on your Instagram feed, demonstrating your achievement to your clients.
We want you to feel as confident as possible on your return to lashing. Our Nouveau Lashes trained artists get access to our Resource Centre, which provides refresher and skill boosting guides and videos. Be sure to revisit your training manuals to give you a confidence boost and keep an eye out for supporting content that will be sent out to you on email (make sure your contact preferences are up to date, so you don’t miss out!). If you feel a little overwhelmed (which is perfectly normal) don’t forget our online support forum where you can ask our trainers, support teams or thousands of other Nouveau Lashes artists for help and advice. We’re all in this together.
Wearing PPE for long periods of the day may cause your skin to become dehydrated – spots and bumps may appear around your chin and mouth due to dampness that builds up underneath facemasks. Ensure that you are drinking lots of water and stick to a nourishing skincare routine to avoid flareups. Don’t forget, find ways to relax and unwind during your first busy few weeks.
We hope you found this information useful. Keep an eye out for further updates on our hygiene and safety course. In the meantime, stay positive.
UPDATED 1st JULY 2020.